Frequently Asked Questions

Preparing To Order

Do you have a price guide?

Each cake is individually priced taking into consideration its size, design and florals. Contact us for more details for our larger tiered and wedding cakes.

The price of a custom cake starts at $200 (including GST); most of our wedding cake designs start at $500 for two tiers and $800 for three tiers (includive of GST).

When you contact us through our Custom order page, we are able to provide an approximate price. Full quotes are provided after we have discussed all your details and requirements.

Check out our shop page for our smaller cake range.

How do I place an order?

For our most popular cakes, you may directly order and customise these through our website. If you have a custom order enquiry, please fill out your details and requirements on our custom order form and we will be in touch.

What is the process of ordering a custom cake?

If you do not find a cake suited to you on our website, we will happily work with you to achieve the cake you want. For events (other than weddings) we often work by phone and email to help you finalise a design and quote. Send your initial enquiry through our Custom order page. Remember to include your event date, delivery location (if required), the number of serving sizes (coffee or dessert) and your design ideas. You are welcome to visit our cake studio if you would like to discuss your order further, please call ahead to make an appointment. From there, we can book you in for a consultation and tasting or we are happy to work via email.

To confirm your order, a 50% deposit is payable, with the balance being due 3 days before the event.

How much notice should I give for an order?

Online range: we require you to book and finalise payment at least 24 hours in advance.

Custom orders: we require you to book and finalise payment at least 3–5 days; we may ask that you to give more notice depending on your design and decorations. This will be discussed and agreed when we confirm your order.

Custom orders – weddings and events: we recommend you book 1–2 months in advance as weekends are often our busiest times and often get booked out early. For more information on wedding cakes, please read below ‘When should I book my wedding cake?’

How much notice should I give for an order?

Online range: we require you to book and finalise payment at least 24 hours in advance.

Custom orders: we require you to book and finalise payment at least 3–5 days; we may ask that you to give more notice depending on your design and decorations. This will be discussed and agreed when we confirm your order.

Custom orders – weddings and events: we recommend you book 1–2 months in advance as weekends are often our busiest times and often get booked out early. For more information on wedding cakes, please read below ‘When should I book my wedding cake?’

How much notice should I give for an order?

Online range: we require you to book and finalise payment at least 24 hours in advance.

Custom orders: we require you to book and finalise payment at least 3–5 days; we may ask that you to give more notice depending on your design and decorations. This will be discussed and agreed when we confirm your order.

Custom orders – weddings and events: we recommend you book 1–2 months in advance as weekends are often our busiest times and often get booked out early. For more information on wedding cakes, please read below ‘When should I book my wedding cake?’

How much notice should I give for an order?

Online range: we require you to book and finalise payment at least 24 hours in advance.

Custom orders: we require you to book and finalise payment at least 3–5 days; we may ask that you to give more notice depending on your design and decorations. This will be discussed and agreed when we confirm your order.

Custom orders – weddings and events: we recommend you book 1–2 months in advance as weekends are often our busiest times and often get booked out early. For more information on wedding cakes, please read below ‘When should I book my wedding cake?’

When should I book my wedding cake?

We can begin to discuss your cake once you have a date in mind, generally approximately 9 months away. Most couples come in around 3 to 6 months before their wedding. Some weeks can book out far in advance, so you may choose to secure your date first before thinking about the design. Generally, less notice is required during the winter months.

Creating Your Cake

What cake flavours do you offer?

Check out our custom menu for our delicious range of flavours. All flavours are available in one, two or three tier cakes. You can sample our cake flavours through our tasting boxes (see Do you offer tastings? below)

Do you offer options free of gluten, soy, nut, egg and dairy?

Yes! Believe it or not, we can cater to all of these dietary needs, and moreover, we cater to multiple dietary restrictions too! Rest assured, one thing we don’t compromise is taste, you’ll get a delicious tasting cake no matter what kind of dietary requirements are needed.

We make cakes for all dietary needs and offer semi-frosted and naked cakes. We handle all allergens and follow hygiene practices. Please note our kitchen is not allergen-free but we take every care to make sure that the cakes meet all the requirements as discussed and finalised.

Do you offer regular cakes and treats?

At The Green Bakery, we cater for everyone! That means whether you have a dietary restriction or not. All of our cakes come as a standard version too.

Do your products contain nuts?

All our products may contain traces of nuts. We handle all allergens and follow hygiene practices. We take every care to make sure that your cake will meet your requirements as discussed.

Do you offer tastings?

Yes we do! The tasting box includes all 6 of our cake flavours and costs $45 (including GST).
Tasting boxes are available on Wednesday and Saturday. Contact our cake studio for availability.

Can I customise the cake in the picture?

Well, yes, to a certain extent. There are options you can choose: the size of the cake, flavour of cake and colour of the flowers. We are also able to add toppers and candles etc.

Can I design my own cake or send in a picture of my design?

Can you do an exact copy of a design?

Sorry, we don’t copy other artists’ creations. You are welcome to share images and we can discuss the elements that you like and then create a cake that’s unique for you.

Can I choose the flowers?

Unfortunately, I’m not Mother Nature (although that would be lovely) – flowers are chosen on colour and seasonal availability. These may change slightly from the images but we do our utmost best to match the image you see.

Is there a minimum order for custom cake?

Our smallest cake contains 10 servings.

Receiving your order

How can I receive my cake?

We offer both pickup and delivery.

  • Pick up is free of charge from our cake studio located in Artarmon during store opening hours at agreed times. Your pick up time will be discussed at the time you book your order and can be found on your invoice
  • Please see below for information on delivery

Please note:

  • Once cakes/treats have left our studio, The Green Bakery is not liable for any loss or damage.
  • Information on transporting, caring and serving your cake will be provided.

How should I transport my cake?

We recommend that your cake should be transported on a flat surface in your vehicle. The floor of the passenger seat, with the air conditioner on, is an ideal spot. The boot of your vehicle is also suitable only if the back seats are folded down to allow cool air to flow through. Bring the cake back to room temperature 1–2 hours before eating.

Where is your pick up address and your business hours?

We are located at Unit 17, 12–18 Clarendon St (enter on Dickson Ave), Artarmon and operate between Monday and Sunday, 9 am to 5 pm (9 am to 11 am on Sundays).

Is there parking?

There is street parking available most of the day.

Do you offer delivery?

Yes! There is an option for adding delivery to your order at checkout. Delivery is a separate item that you can choose to add.
Delivery cost is calculated based on the distance travelled from our studio and will be included as an itemised charge on your invoice. Delivery may range between approximately $15–$60.
Please note:

  • Once the cake/treat has been delivered to the nominated venue, The Green Bakery is not liable for any loss or damage.
  • If we are given an incorrect address or the recipient is not there/unable to receive the cake/treat at the time of delivery, the product(s) will be returned to the studio. You can arrange to collect it from the studio or another delivery fee will be charged if you wish to have it delivered again.
  • Our drivers will attempt to contact the recipient via calling and/or text message – ensure all the correct details of the person receiving the goodies are given during checkout.

When do you deliver?

Our delivery times vary. If you require a specific delivery time, please let us know and we can confirm when we accept your booking.
Please note that for Sunday orders, deliveries are only available between 9–11 am. You are also welcome to collect your order from our store between 9–11 am.

  • A minimum of 24 hours notice is required for delivery
  • We will deliver at the time requested/agreed which can be found on the invoice
  • All deliveries will be completed before 5.00 pm.

CONTACT US

Get in Touch

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